Shipping policy

How Your Order Travels

Every NATIVA order ships the same way it's made — carefully, and without cutting corners. We currently ship to Puerto Rico and the continental United States via USPS.

Shipping Rates

Before It Leaves Our Hands

Small batches take a little more care, and we'd rather be upfront about that than rush it:

• Orders are prepared and handed to USPS within 2–3 business days of payment confirmation. You'll have tracking information by then.

• Orders placed on a Saturday, Sunday, or holiday go out on the next business day.

• Your order's clock starts the moment payment is verified, per our Terms of Service — not the moment the order is placed.

On the Road

Once it's in USPS's hands, timing is largely theirs to keep:

• Puerto Rico: typically 2–4 business days, depending on distance and USPS's own load. Remote or rural addresses may take longer.

• United States (mainland): typically 3–7 business days, depending on distance and USPS's own load. Remote or rural addresses may take longer.

• Delays with the carrier are outside our control and USPS does not guarantee delivery windows — we're glad to help track down a package, but we can't promise a specific arrival date.

If Your Address Was Wrong

We double-check what we can, but we can only ship to the address you give us at checkout.

• If USPS rejects a package over an address issue, we'll do what we can to help redirect it — but once it's in transit, that's largely in USPS's hands, and we can't guarantee the outcome or cover losses caused by an incorrect address.

• If your address is incomplete, or your area isn't one USPS can reach, we'll email you to sort it out. If we don't hear back within 7 calendar days, we'll cancel and refund the order.

• Paying with PayPal? PayPal ships to the address on file with your PayPal account, not the address typed into our checkout form — that field is only used to estimate shipping cost. If that causes a misdelivery, we'll help however we can, but responsibility for the address on file sits with the PayPal account holder.

If a Package Goes Missing

It's rare, but it happens. If your order doesn't arrive:

• We'll file a claim with USPS together with you — this can take up to 10 business days, sometimes longer depending on their process.

• Once USPS confirms the package as lost, we'll make it right: a replacement or a refund, our call based on what makes sense for your order.

Talk to Us

Questions about where your order is, or anything else in this policy?

Email us at nativasoapco@gmail.com — we read every message ourselves.